Refund policy

We have a 14-day return policy. You have 14 days after receiving your order to request a return.

To be eligible for a return, your item must be unused, unworn, with tags attached, free of any marks, scent, or signs of wear, and in its original packaging exactly as you received it. You'll also need your receipt or proof of purchase.

To start a return, contact us at info.tharaeg@gmail.com. Once your return is approved, our shipping partner will arrange pickup of the item from your address.

Return shipping: Return shipping costs are the customer's responsibility, except when the item is defective, damaged, or the wrong item was sent in these cases, Thara covers the return shipping cost.

Items sent back to us without first requesting a return will not be accepted.

Damages and issues

Please inspect your order as soon as you receive it and contact us immediately at info.tharaeg@gmail.com if the item is defective, damaged, or you received the wrong item, so we can evaluate and resolve it quickly.

Exceptions / non-returnable items

Sale items and gift cards are not eligible for return.

Exchanges

The fastest way to get what you want is to return your original item first. Once the return is approved, place a separate order for the new item.

Refunds

We'll notify you once we've received and inspected your return, and let you know if the refund was approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please note it can take extra time for your bank or card issuer to post the refund.

If more than 15 business days have passed since your return was approved and you haven't received a refund, contact us at info.tharaeg@gmail.com.